Welcome to Zennesteu (hereinafter referred to as "we", "us", or "our"). We are committed to providing a satisfactory shopping experience. If you receive a product that does not meet your expectations or if you wish to request a return or exchange, please review the policy below.
Return & Exchange Eligibility Period
You may request a return or exchange within 30 days from the date the product is delivered.
Requests submitted after the 30-day period may not be accepted.
Eligible Return & Exchange Conditions
Returns or exchanges may be requested under any of the following circumstances:
- The product has visible appearance defects, including damage, scratches, stains, or other non-user-caused cosmetic issues.
- The product has quality-related defects that affect its normal use.
- The product has a noticeable odor, severe color differences, or other conditions that substantially differ from normal product standards.
- The received product does not match the product description, specifications, model, or order details.
- The return or exchange is requested for personal reasons.
To facilitate the review process, we may request photographs or videos showing the issue.
Return & Exchange Process
Step 1: Submit Your Request
Please contact us by email or phone and provide the following information:
- Order number.
- Proof of payment.
- Reason for the return or exchange request.
- Relevant photos or videos showing the issue.
Step 2: Application Review
Our customer support team will review your request after receiving the required information.
If the request is approved, we will contact you using the information you provided and supply the return instructions and return address.
Return Address:
239 Lost River Ln, Bowling Green, KY 42104, US
Step 3: Return the Product
Please send the product to the designated return address provided by us and retain any shipping records for reference.
Step 4: Product Inspection
Once the returned product is received, we will inspect it based on the issue reported in your request.
If the inspection confirms the reported condition:
- Approved return requests will proceed to the refund process.
- Approved exchange requests will have a replacement product shipped within 1-3 business days.
For additional refund-related information, please refer to our Refund Policy.
Refund Information
After the returned product is received, inspected, and approved, we will process the refund within 1-3 business days.
Refunds will be issued to the original payment method used for the purchase, including but not limited to bank cards, Visa cards, MasterCard cards, and other supported payment methods.
If you have not received your refund within a reasonable period after approval, please contact us for assistance.
Shipping Cost Responsibility
If the return or exchange is approved due to any of the following reasons, the related return shipping costs will be covered by us:
- Appearance defects.
- Quality-related defects.
- Noticeable odor or severe color differences.
- Incorrect product received.
- Other verified product-related issues.
If the return or exchange is requested for personal reasons, including changes of preference, purchasing mistakes, or no longer needing the product, the return shipping costs will be the responsibility of the customer.
Return Labels
A return label is included in every package to make the return process more convenient.
If you did not receive a return label or if the label has been lost, please contact us for assistance.
Responsibility Statement
- Please ensure that all information provided in your return or exchange request is accurate and complete.
- Returned products should be packaged securely to prevent additional damage during transit.
- We reserve the right to review and verify all return, exchange, and refund requests before approval.
- Delays caused by shipping carriers, severe weather conditions, transportation disruptions, or other circumstances beyond reasonable control may affect processing times.
- Products returned without prior approval may experience delays in processing.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us using the information below:
Address: 239 Lost River Ln, Bowling Green, KY 42104, US
Phone: +1 (270) 791-0972
Email: contact@zennesteu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)