Welcome to Zennesteu ("we", "our", or "us"). This Shipping & Delivery Policy is designed to help you better understand our order processing, shipping procedures, and delivery arrangements.
Shipping Coverage
We currently offer shipping services only within the United States.
We do not currently ship to countries or regions outside the United States.
Please note that delivery availability may be limited in certain remote areas. Actual shipping availability is subject to the information displayed during checkout.
Shipping Fees
| Order Amount | Shipping Fee |
| $0.00 - $299.98 | $9.99 |
| $299.99 and above | Free Shipping |
The applicable shipping fee will be automatically calculated and displayed during checkout.
Taxes
All product prices displayed on our website include applicable taxes.
Except for applicable shipping charges, customers are generally not charged additional taxes on product prices during checkout.
Order Cut-Off Time
The daily order processing cut-off time is 6:00 PM EST.
- Orders successfully placed and paid before 6:00 PM EST will enter processing on the same business day.
- Orders placed after 6:00 PM EST will be processed on the next business day.
- If an order is placed on a weekend or public holiday, processing will begin on the next business day.
Order Processing Time
After an order is confirmed, it typically takes 1-3 business days for order verification, inventory confirmation, packaging, and shipment preparation.
Once processing is completed, the order will be shipped.
Processing times may be extended due to high order volumes, weather conditions, logistics adjustments, or other unforeseen circumstances.
Transit Time
After shipment, estimated delivery time is 5-10 business days.
The overall delivery timeline generally includes:
- Order processing time: 1-3 business days.
- Transit time: 5-10 business days.
Actual delivery times may vary depending on the destination, weather conditions, holiday shipping volumes, and carrier operations.
Order Tracking
Tracking information will be provided once your order has been shipped.
You may use the tracking number included in the shipping confirmation to monitor the status of your package.
If tracking information remains unavailable for an extended period, please contact us for assistance.
Liability Disclaimer
- Please ensure that your shipping address, phone number, and email address are accurate and complete when placing an order.
- Any delivery failure, delay, or return caused by incorrect shipping information, incomplete addresses, invalid contact details, or unsuccessful delivery attempts shall be the responsibility of the customer.
- After shipment, delivery timelines may be affected by weather conditions, traffic situations, and other external factors.
- If your package is damaged, lost, or encounters any delivery-related issue, please contact us promptly. We will assist in investigating and resolving the matter.
- In the event of delays caused by natural disasters, severe weather, transportation restrictions, public events, or other circumstances beyond our reasonable control, we will make reasonable efforts to assist but cannot guarantee a specific delivery date.
Package Inspection Upon Delivery
Please inspect your package and products promptly upon receipt.
Before accepting delivery, we recommend the following:
- Check whether the outer packaging shows visible signs of damage.
- Verify that the number of packages matches your order.
- Inspect the products for any damage that may have occurred during transit.
- If you notice damaged packaging, missing items, or visible product damage, please take photographs for documentation purposes.
- If any issue is identified, please contact us within a reasonable period so that we may assist you promptly.
Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact us using the information below:
Address: 239 Lost River Ln, Bowling Green, KY 42104, United States
Phone: +1 (270) 791-0972
Email: contact@zennesteu.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST