Shipping Policy

Welcome to Zennesteu (“we”, “our”, or “us”). This Shipping & Delivery Policy provides detailed information about our order processing procedures, shipping arrangements, delivery timelines, and related services to help ensure a clear and convenient shopping experience.

Shipping Coverage

We currently provide shipping services within the United States only.

At this time, we are unable to offer delivery services to countries or regions outside the United States.

Please note that shipping availability may vary for certain remote locations. The final delivery options available for your order will be based on the information provided during checkout.

Shipping Fees

Order Amount	Shipping Fee
$0.00 - $299.98	$9.99
$299.99 and above	Free Shipping

The applicable shipping fee will be automatically calculated and displayed during the checkout process before your order is confirmed.

Taxes

All product prices shown on our website include applicable taxes.

Except for any applicable shipping charges, customers generally will not be required to pay additional taxes on product prices during checkout.

Order Cut-Off Time

Our daily order processing cut-off time is 6:00 PM EST.

Orders placed and successfully paid before 6:00 PM EST on business days will begin processing on the same business day.
Orders placed after 6:00 PM EST will be processed on the following business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

Once your order has been successfully confirmed, our team will begin processing it.

The standard processing time is generally 1–3 business days, which includes:

Order verification.
Inventory confirmation.
Product preparation.
Secure packaging.
Shipment arrangement.

After the processing stage is completed, your order will be handed over to the carrier for delivery.

Please note that processing times may be slightly extended during periods of high order volume, holidays, severe weather, logistics adjustments, or other unexpected circumstances.

Transit Time

After shipment, the estimated delivery time is approximately 5–10 business days.

The total delivery timeline generally consists of:

Order processing time: 1–3 business days.
Transit time: 5–10 business days.

Actual delivery times may vary depending on factors such as the shipping destination, carrier operations, weather conditions, seasonal demand, and other external circumstances.

Order Tracking

Once your order has been shipped, tracking information will be provided through the shipping confirmation.

You can use the tracking number provided to monitor the status and progress of your package.

If tracking information does not update within a reasonable timeframe, please contact our customer service team for assistance.

Shipping Responsibility and Disclaimer

To ensure successful delivery, please verify that your shipping address, phone number, and email address are accurate and complete when placing your order.

Any delivery issues, delays, additional costs, or returned shipments caused by incorrect addresses, incomplete information, invalid contact details, or unsuccessful delivery attempts may be the responsibility of the customer.

After shipment, delivery schedules may be affected by external factors, including weather conditions, transportation conditions, carrier operations, and other circumstances beyond our control.

If your package is lost, damaged, or experiences other delivery-related issues, please contact us as soon as possible. We will assist in reviewing the situation and working toward an appropriate resolution.

For delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, government restrictions, or other force majeure events, we will make reasonable efforts to provide assistance but cannot guarantee a specific delivery date.

Package Inspection Upon Delivery

Please inspect your package and products carefully after receiving your order.

Before accepting delivery, we recommend that you:

Check whether the outer packaging has any visible damage.
Confirm that the number of packages received matches your order.
Inspect the products for any damage that may have occurred during transportation.
Take photographs if you discover damaged packaging, missing items, or visible product issues.

If any problems are identified, please contact us within a reasonable timeframe and provide relevant information so we can assist you as quickly as possible.